| No | Refund / Cancellation Policy | Description |
|---|---|---|
| 1 | Eligibility | Products are eligible for return or refund only if unused, in original condition, and with all packaging, tags, and certificates intact. |
| 2 | Return Timeframe | Return or exchange requests must be raised within 7 to 15 days from the date of delivery, depending on the product category. |
| 3 | Non-Returnable Items | Customized jewellery, pooja items, and personalized products are not eligible for return unless received in damaged or defective condition. |
| 4 | Damaged or Incorrect Products | If the product received is damaged, defective, or incorrect, customers must notify us within 48 hours with supporting photos for verification. |
| 5 | Exchange Policy | Exchanges are allowed for the same or similar items of equal value, subject to stock availability. Requests must be made within the return period. |
| 6 | Refund Process | Refunds are initiated after inspection and approval of returned items and will be credited via the original payment method. |
| 7 | Refund Timeline | Approved refunds are processed within 5–10 business days, depending on the bank or payment provider. |
| 8 | Shipping Charges | Shipping charges are non-refundable. Return shipping costs must be borne by the customer unless the product is defective or incorrect. |
| 9 | Partial Refunds | Partial refunds may be issued if products are returned damaged, used, or without original accessories or packaging. |
| 10 | Order Cancellation | Orders can be cancelled only before dispatch. Once shipped, cancellation is not possible and standard return policy applies. |
| 11 | Cancellation Refunds | Refunds for successfully cancelled orders are processed in full to the original payment method within 5–7 business days. |
| 12 | Return Approval | All returns must be approved by customer support before shipping. Unauthorized returns may not be accepted. |
| 13 | Packaging Requirement | Items must be returned in original packaging with all included materials to qualify for refund or exchange. |
| 14 | Refund Exceptions | Refunds will not be issued for products damaged due to misuse, negligence, or unauthorized modifications. |
| 15 | Return Address | Products must be sent to the official return address provided by our support team after approval. |
| 16 | Exchange Limitations | If the requested exchange product is unavailable, customers may opt for a refund or choose an alternative product. |
| 17 | Promotional Orders | Items purchased during offers or discounts may have different return terms, which will be specified at the time of purchase. |
| 18 | Customer Responsibility | Customers must ensure proper packaging while returning items. Damage during return transit may affect eligibility. |
| 19 | Inspection | All returned products undergo inspection before approval of refund or exchange. |
| 20 | Governing Law | This policy is governed by the laws of India and applicable consumer protection regulations. |
Pure Silver Elegance for Every Occasion and Every Precious Celebration in Life
