| # | Terms & Conditions | Description |
|---|---|---|
| 1 | Product Authenticity | All items sold are guaranteed to be 100% genuine silver, certified for purity and craftsmanship. |
| 2 | Pricing | All prices are as listed on the website and are subject to change without prior notice. Discounts, if applicable, will be clearly mentioned. |
| 3 | Order Confirmation | Orders are confirmed only after payment verification and a confirmation email is sent to the customer. |
| 4 | Payment Methods | We accept multiple payment options including credit/debit cards, net banking, UPI, and other secure gateways. Payment must be cleared before dispatch. |
| 5 | Shipping & Delivery | Delivery timelines depend on the shipping method and location. Selvi Silver Palace ensures careful packaging to avoid damage during transit. |
| 6 | Return & Exchange Policy | Products can be returned or exchanged under specified conditions within the stated return period, ensuring the items are unused and in original packaging. |
| 7 | Custom Orders | Customised jewellery and pooja items are made to order and may take additional time for production. Full details are shared with the customer before production. |
| 8 | Warranty | Certain products may come with a limited warranty covering manufacturing defects. Warranty terms are provided at the time of purchase. |
| 9 | Care Instructions | Customers are advised to follow provided care instructions for silver jewellery and items to maintain shine, durability, and aesthetic appeal. |
| 10 | Privacy Policy | Customer details are collected and stored securely. We do not share personal information with third parties without consent. |
| 11 | Liability | Selvi Silver Palace is not responsible for delays caused by courier services, natural calamities, or unforeseen events beyond our control. |
| 12 | Intellectual Property | All images, designs, and content on the website are the property of Selvi Silver Palace and cannot be used without written permission. |
| 13 | Order Cancellation | Orders can be cancelled within a specific time frame before dispatch. Refunds, if applicable, will be processed as per payment method policies. |
| 14 | Product Availability | All items are subject to availability. In case of out-of-stock products, customers will be notified immediately and offered alternatives or refunds. |
| 15 | Website Accuracy | Selvi Silver Palace strives to provide accurate product descriptions and images. Minor variations may occur due to display or photography lighting. |
| 16 | Force Majeure | Selvi Silver Palace is not liable for any delays or failure in service due to circumstances beyond control, such as natural disasters or strikes. |
| 17 | Customer Responsibilities | Customers must provide accurate shipping, billing, and contact information. Incorrect details may delay delivery and affect service quality. |
| 18 | Feedback & Reviews | Customer reviews are appreciated. Feedback helps improve service and product quality. Any false or malicious reviews are subject to moderation. |
| 19 | Promotions & Offers | Promotions, discounts, and special offers are valid only during specified periods and cannot be combined unless explicitly stated. |
| 20 | Governing Law | All transactions and interactions with Selvi Silver Palace are governed by the laws of India, and disputes will be resolved under Indian jurisdiction. |
Pure Silver Elegance for Every Occasion and Every Precious Celebration in Life
